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FAQ's

For all frequently asked questions regarding our products, KindSprings shop policies, or our brand, explore our comprehensive FAQ page for the answers.

Hair Care FAQs

Find the most frequently asked questions below.

Our products are formulated with safe levels of ingredients based on ingredients safety data. If you or your child experience irritation, please stop product use immediately.

While there are concerns about the use of silicone in curly hair products, it's important to understand that silicone is not harmful and can actually protect curly hair strands while detangling. For buildup concerns, be sure to properly cleanse. If you have an allergy to silicone, please do not use.

Our products were formulated for younger children in mind, but our recommended use us for ages over 3.

We formulate our products with high quality and plant based ingredients at safe levels, but our products are not eczema certified. If you or your child experience sensitivity, please stop use immediately.

Yes. Our products are formulated with ingredients that help benefit curly hair, but can be used on all hair types.

While we formulate our products at safe ingredient levels, we encourage you to read our full product ingredients list to make sure you're not allergic to any of our ingredients before purchasing.

General FAQs

Find the most frequently asked questions below.

Please contact us within 7 days of receiving your order at hello@kindsprings.com.

If you placed an order that has not been shipped, we will do our best to help with your order. Please contact us at hello@kindsprings.com.

Yes! Join our newsletter for 15% off and stay tuned for future promotions.

You can contact us at our contact page or email us at hello@kindsprings.com.

All sales are final, but if you have any issue with our product, we're happy to help! Please contact us within 7 days of receiving your order. You can email us at hello@kindsprings.com.

We ship to all 50 US states and offer free shipping over $50, including Alaska and Hawaii! Typical speeds (without carrier delays) can be within 3-5 business days after shipping.